REFUNDS AND ACCESS

mbstart.com

This page explains in plain language how you receive access after payment and when a refund is available. The full terms are set out in Section 7 of the License Agreement; if there is any inconsistency, the Agreement prevails.

How you receive access

Access opens immediately after payment. Within a few minutes the Access Provision Certificate — an email containing your activation key — is sent to the address you provided at registration. Enter the key in your account and the entire package opens at once — there is no staged release of lessons.

The key is valid for 6 months from the date it is sent. If you do not activate it within that period, the key is cancelled and the payment is not refunded.

Email did not arrive? Check your spam folder and the address shown in your account — a copy of the email is always saved there as well. If it is not in your account either, write to info@mbstart.com and we will resend the key.

What stays yours permanently

The package you purchase remains yours indefinitely: access to the purchased materials does not end on the expiry of any period or on cancellation of the updates subscription.

Updates and new materials are included in the price for the first 12 months from activation. After that, everything you bought stays with you, and new updates are available under an optional annual subscription.

Refunds: the general rule

All sales are final. You receive a digital product immediately and in full, so once access has been activated the payment is not refundable. When you place your order you confirm, by ticking a separate box, that you are asking for access to be opened immediately and that you understand you lose your right to cancel from that moment.

When a refund is available

We will refund you in full if all three of the following apply:

— no more than 7 calendar days have passed since payment;

— the activation key has not been used and the materials have never been opened;

— you have sent a request to info@mbstart.com.

Separately: if the materials cannot be played for technical reasons and we are unable to fix the problem within a reasonable period, you will receive a new key, a replacement package, or a refund covering the materials that were unavailable.

When a refund is not available

— access has been activated — even if you have not watched anything;

— more than 7 days have passed since payment;

— you changed your mind, ordered by mistake, or the order was placed by a family member;

— the material did not match your expectations, or seemed too basic or too advanced;

— your device or internet connection does not meet the technical requirements published on the site;

— access was terminated because the Agreement was breached — sharing the key, downloading materials, or circumventing protection.

How to request a refund

Write to info@mbstart.com and include:

— your first and last name and the email address you used at registration;

— the package name, the date and the amount of the payment;

— the reason for your request;

— bank details for the refund — only if refunding to the card you paid with is not possible.

We respond within 10 business days. If the conditions are met, we refund by the same method and to the same details used for payment. Refunds are made in the currency of payment; exchange rate differences between the date of payment and the date of refund are not compensated.

Updates subscription: cancellation and refunds

You can cancel the subscription at any time in your account, in one click, without contacting support. Cancelling before the next charge date prevents that charge; updates keep arriving until the end of the period you paid for.

Amounts paid for elapsed and current paid periods are not refunded. Exception: if a charge is taken after you cancelled, or without the reminder sent 7 days before the charge date, we refund it in full within 10 business days of your request to info@mbstart.com.

Cancelling the subscription does not affect access to materials already received.

If you disagree with our decision

Contact us first, not your bank. We review every request and in most cases resolve the matter faster than a bank procedure. Raising a payment dispute with your bank before contacting us breaches Section 8.1 of the Agreement: access to the materials will be suspended and the costs of the dispute may be recovered from you.

If our response does not satisfy you, you may send a formal complaint to info@mbstart.com — we respond within 30 calendar days. The procedure for resolving disputes thereafter is set out in Section 21 of the Agreement.

Consumers in the EEA and the United Kingdom

If you are habitually resident in the European Economic Area or the United Kingdom, you have the right to withdraw from the agreement within 14 days. That right ends once access to the materials has been opened, where at checkout you asked for access to be opened immediately and acknowledged that you would lose the right to withdraw. Full details are in Section 22.3 of the Agreement, and the model withdrawal form is in Exhibit No. 3 to it.

Contact

Digital Standard Solutions LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA

Email for all enquiries: info@mbstart.com

Version dated August 12, 2026. Version identifier: MBS-REF-2026-01. Published at https://mbstart.com/